Klantenservice contact is dit normaal?

[Mario W.]

 

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Mario W

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I'm a ChatBot, not a real human 🤖 I will assist you today, and will help you out with your questions 😊

 

 

 

 

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Mario W, I have a full knowledge base and capable of processing requests with regularly updated automated features 🤖

 

 

 

 

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I'm sure I will be able to process your request if you choose the topic from the list 💪

 

 

 

 

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OK, Mario W. I will transfer you to one of our Support Heroes.

 

 

 

 

Meanwhile, please, provide more details for your question here ⤵️ If you have a screenshot, please, feel free to attach it as well. This will speed up the process significantly🙏

 

 

 

 

You have been transferred to: Lance.

 

Hello Mario, my name is Lance and I'll be glad to assist you.

 

 

 

 

Hello, can you give me a update about my withdrawal please. Its been over a week now and its still pending

 

 

 

 

Let me check the information for you, Mario. ❤️

 

 

 

 

Thank you

 

 

 

 

Please, give me a couple more minutes. ❤️

 

 

 

 

Okay glad you seem to search a little bit further

 

 

 

 

Dear Mario, as I check your withdrawal is under check procedure by our responsible team, they have been informed about your problem, and we will inform you via email, as soon as we have any update, please kindly wait. ❤️

 

 

 

 

Okay but Randy told me tuesday when he made a ticket for the technical department that I will get a answer in 24 hours by email

 

 

 

 

Mario, unfortunately, we can not tell you the exact time when it will be solved, but I will make sure to move your case to the priorities list. ❤️

 

 

 

 

 

 

 

 

I have been told it was already on the priority list. I quess you'll understand that it feels like I get stringed along. Is it normal for a withdrawal to take more then a week at this casino?

 

 

 

 

Unfortunately, we are not allowed to tell you the exact times, as we do not know about the queue list, as I have mentioned, the responsible team is already informed and is working on your case, we will inform you via email, Mario. ❤️

 

 

 

 

So what Randy said about 24 hours no more and other collegues that the I will get a update in 24 hours they are not aloud to do?

 

 

 

 

If I tell you that it will be solved in 1 hour, and there will be an issue, you will be not happy with that, that is why we do not tell the exact times to our client, Mario, we will get in touch via email, as soon as we have any update, please wait. ❤️

 

 

 

 

When I read the term and conditions from the casino it says that withdrawals can take up to 24 hours

 

 

 

 

Yes, but there is some issue and we are working on it. 🙂

 

 

 

 

But mine is over more then a week now. Is it normal for the casino that first withdrawels take that long?

 

 

 

 

If there is an issue, it is absolutely normal, Mario. ❤️

 

 

 

 

Does this issue happened more often?

 

 

 

 

I can not provide that type of information! Is there anything else I can help you with? ❤️

 

 

 

 

Why cant nobody tell my what kind of issue their is?

 

 

 

 

Dear Mario, please wait, if you do not have any other questions, I will have to close the chat to help other customers. ❤️

 

 

 

 

I do have other questions as you see .. but they are not getting answered

 

 

 

 

I am Live Chat agent, I inform our staff members about your problems and they fix it, I can not tell you the exact problem, Mario. 🙂

 

 

 

 

So the staff members do not get back to you to comminucate about the problem?

 

 

 

 

It seems like our conversation started going in circles. If you have no new questions, I will have to close the chat to help other customers. You can always contact live chat again if necessary. Thank you for understanding! It was nice to talk to you.

 

 

 

 

Even not if you ask them?

 

 

 

 

That looked scripted

 

 

 

Read

 

For further information, you can always contact us via email, Marion. I wish you all the best! ❤️ ❤️

 

 

 

 

You have closed the chat.

 

Was the case resolved during the chat?

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You left the following comment: Is not answering my questions why cant he contact the staff member who is busy with the issue to ask what the issue is and wat they are doing about. You cant ask customors to wait little bit longer everyday without a explantion why..my withdrawal is pending over a week now.

 

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oktober 11 bewerkt door Mario W.
Privé gegevens

[LuukFOD]

Standaard antwoorden. 

Je account wordt onderzocht. Ondertussen hopen ze dat je de withdrawal canceld en verder speelt. 

Binnenkort zul je wel van alles op moeten sturen.

Dit soort boeven doet er van alles aan om je uitbetaling te trainieren.

En dan over 3 weken sorry maar de voorwaarden zeggen je mag niet vanuit nl spelen en je krijgt niks.

Mijn advies. Wacht en bid. Wil je gokken doe het bij een legaal Nederlands casino. Wil je perse illegaal zoek dan eentje die je wel kunt vertrouwen. Maar niet met Costa Rica of andere vage licenties. 

[jantje]

Niet inloggen, niet contacteren, gewoon wachten en na een week of zo verwerken ze je verzoek. 

Zolang JIJ blijft inloggen, denken zij: die annuleert de uitbetaling tzt. 

Na een week niks? Dan chat vragen.

[Mario W.]

35 minuten geleden zei jantje:

Niet inloggen, niet contacteren, gewoon wachten en na een week of zo verwerken ze je verzoek. 

Zolang JIJ blijft inloggen, denken zij: die annuleert de uitbetaling tzt. 

Na een week niks? Dan chat vragen.

Dank voor je advies, ja ik laat 't nu ook maar rusten kan t alleen moeilijk verkroppen, omdat ik me zo voor de gek gehouden voel. Ben daar nogal allergisch voor merk ik 🫠😶‍🌫️🫣  

[Hollander]

2 uur geleden zei LuukFOD:

Standaard antwoorden. 

Je account wordt onderzocht. Ondertussen hopen ze dat je de withdrawal canceld en verder speelt. 

Binnenkort zul je wel van alles op moeten sturen.

Dit soort boeven doet er van alles aan om je uitbetaling te trainieren.

En dan over 3 weken sorry maar de voorwaarden zeggen je mag niet vanuit nl spelen en je krijgt niks.

Mijn advies. Wacht en bid. Wil je gokken doe het bij een legaal Nederlands casino. Wil je perse illegaal zoek dan eentje die je wel kunt vertrouwen. Maar niet met Costa Rica of andere vage licenties. 

Er zijn ook eerlijke casino’s met vage licenties hoor, speel er bij 1 alle uitbetalingen binnen 6 uur (bank transfer) crypto zelfs binnen 5 minuten. Maar eerlijk is eerlijk zulke casino’s zijn schaars 

oktober 11 bewerkt door Hollander

[Inseh]

Kun je in DM aangeven welke?